1. Introduction

DHA Corporation Co., Ltd. (hereinafter referred to as "the Company") is committed to providing high-quality products and sincere customer support through our telecommunications business "DHA MOBILE (Nippon SIM / DHA SIM)" and our food and beverage business "Tanki" (Taiwanese Oolong Tea) to ensure the satisfaction of all our customers.

We sincerely listen to the valuable feedback and requests received from our customers and utilize them to improve our services and product quality. However, in our daily operations and support, we occasionally experience actions by a small number of customers that constitute harassment (hereinafter referred to as "Customer Harassment") against our employees (including directors, full-time employees, contract employees, dispatched workers, and part-time staff; hereinafter referred to as "Employees").

Protecting the mental and physical safety, health, and dignity of our Employees is an essential foundation for consistently providing high-quality services to all customers. To ensure a safe and vibrant work environment for our Employees and to maintain a fair and healthy business environment, we have established this "Customer Harassment Policy."

2. Definition and Target Actions

We define "Customer Harassment" as customer claims or behavior where the demand lacks reasonable justification, or even if the demand is reasonable, the means or manner of making the demand is considered socially unacceptable, thereby harming the working environment or safety of our Employees.

Specifically, this includes, but is not limited to, the following actions:

*The definitions and examples above are based on the "Customer Harassment Prevention Guide for Enterprise" published by the Ministry of Health, Labour and Welfare of Japan.

3. Our Response to Customer Harassment

If we determine that Customer Harassment has occurred, we will prioritize the safety and work environment of our Employees and take the following actions:

• Termination of transactions and business relations
• Suspension of customer support services
• Legal action, including civil lawsuits
• Filing criminal charges

In cases of malicious behavior or criminal conduct, we will consult with the police, attorneys, and other external experts to take strict legal action.

4. Internal Initiatives (System Development)

To prevent Customer Harassment and ensure a swift response if it occurs, we will continuously implement the following measures:

• Policy Awareness: We will thoroughly publicize this policy to all Employees through documentation and training.
• Establishment of Consultation Desk: We will set up an internal consultation desk where Employees can report or discuss incidents safely at any time.
• Victim Care: We will prioritize the mental care and physical safety of Employees who have been affected by Customer Harassment.
• Response Manual: We will develop detailed response procedures and manuals for various situations and conduct appropriate training.

5. Request to Customers

We would like to express our deepest gratitude to the vast majority of our customers who use our services and visit our stores with warm understanding and mutual respect.

In order to continue providing high-quality and stable services to all customers, and to build a fair and healthy business environment together, we kindly ask for your understanding and cooperation regarding this policy.