Privacy Policy

DHA Corporation (hereinafter referred to as "the Company") recognizes that the protection of personal information is one of the most important priorities in our corporate activities. We believe that handling personal information appropriately and managing it securely is our significant social responsibility. In order to fulfill this responsibility, we have established this Privacy Policy. Our officers and employees shall comply with this policy and strive for the proper handling, maintenance, and management of personal information.

Last Revised: September 4, 2024
DHA Corporation Co., Ltd.

1. When collecting, using, or providing personal information, the Company will clearly state the purpose and obtain the consent of the individual.
2. The Company will store and manage personal information under strict controls, and implement appropriate preventive and corrective measures against unauthorized access, loss, destruction, alteration, or leakage of such personal information.
3. The Company will comply with laws and regulations regarding the protection of personal information, the Telecommunications Business Act, and guidelines for the protection of personal information in the telecommunications business.

Collection and Purpose of Use of Information

The Company will use personal information, such as your name and email address, for the following purposes:

• When a customer applies for a reservation, bid, purchase of products or services, entry for giveaways, or other transactions: for product delivery, provision of services, payment settlement, responding to customer inquiries, inquiries from the Company to customers, related after-sales services, and other operations necessary for executing transactions.
• Providing information through various email newsletters for customers.
• Providing information about our services via email, postal mail, telephone, etc.
• Analyzing the usage of services by customers to develop new services or improve existing services.
• Contacting customers in connection with surveys, campaigns, message boards, diaries, and other related services.
• Customizing the content that customers see on this website to make it more user-friendly.
• Informing customers about new services, new products, etc.

Retention Period

The personal information provided to us will be retained until the termination of the service.

Entrustment of Personal Data to External Contractors

In order to provide better services, the Company may outsource operations and entrust personal data to subcontractors. When selecting subcontractors, we evaluate them carefully based on established standards to ensure they handle personal data appropriately regarding data management, confidentiality, restrictions on re-entrustment, and prevention of leakage of customer personal data.

Sharing and Disclosure of Information

Except as otherwise provided on this website, the Company will not disclose, sell, or rent personal information. However, we may disclose personal information in the following cases:

• When the customer consents to the disclosure or sharing of information.
• When receiving an official inquiry based on laws from public institutions such as courts or police.
• When the customer's actions on the website violate the terms of use, and disclosure is deemed necessary to protect the Company's rights, property, services, etc.
• When there is an imminent danger to a person's life, body, property, etc., and there is an urgent need.

Provision of Personal Information to Third Parties

1. Purpose of Third-Party Provision, Items of Personal Data Provided, and Method of Provision

• With the customer's consent, the Company may provide financial institutions with the customer's name, billing amount, credit card number, and account number in writing or electronic data for the purpose of billing and collecting fees for products and services.
• With the customer's consent, the Company may provide service providers with the customer's name, service start date, email address, device IMEI number, passport number, passport issuing country, and date of birth in writing or electronic data for the purpose of providing services (for activation work).

2. Person Responsible for Managing Personal Information Provided to Third Parties

DHA Corporation Co., Ltd. Representative Director: Tang Chia Tang

Requests for Disclosure, Correction, Suspension of Use, etc. of Personal Information

■ Request for Suspension of Use, etc.
Customers may request the Company to stop using, erase, or stop providing their personal information to third parties.

■ Request for Disclosure, Correction, etc.
Customers may request the Company to disclose their personal information. In addition, if there are errors or changes in the personal information held by the Company, customers may request corrections, additions, or deletions.

■ Procedures for Suspension of Use, Disclosure, etc.
For requests regarding the suspension of use, disclosure, etc., of personal information, please contact our Personal Information Inquiry Desk below. Please note that only the contracting party themselves can complete these procedures. (For requests by anyone other than the individual, please consult with the Personal Information Inquiry Desk.)

Regarding the disclosure of personal information, the discloseable content is limited to: "Name, address, telephone number, fax number, mobile phone number, email address, contracted service name, contract date, termination date, and customer branch (agency)." Thank you for your understanding.

Procedures for Suspension of Use and Disclosure

1. Please contact our Personal Information Inquiry Desk by mail.
2. If necessary, the inquiry desk will send you our designated application form.
3. Please fill out the application form and mail it to the Personal Information Inquiry Desk, enclosing the identity verification documents listed below and the processing fee (only for disclosure requests).

* The submitted documents will only be used within the scope necessary to respond to your request, including contacting you.
* If the submitted documents are unclear and we cannot proceed, we may contact you at the contact information provided in the application form.
* The submitted documents will be disposed of in an appropriate manner without delay after the response to the request is completed.

■ Documents for Identity Verification

Please enclose a copy of an identification document issued by a public institution showing your name and address (e.g., driver's license, copy of resident register showing necessary items like name and address).

* If the identification document contains your registered domicile (honseki), please cover or black out that part before copying.

■ Mailing Address

DHA Corporation Co., Ltd. Personal Information Inquiry Desk
* Customers are responsible for the postage. We recommend sending it by registered mail.

Please note that we cannot comply with requests in the following cases. If we decide not to comply, we will notify you with the reason.

• When the identity of the individual cannot be verified.
• When a request is made by a representative, but the representative's authority or status cannot be verified.
• When there are deficiencies in the designated application documents.
• When the requested personal information does not fall under our retained personal data.
• When there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party.
• When there is a risk of significant hindrance to the proper conduct of our business.
• When complying would violate other laws and regulations.

Personal Information Inquiry Desk

* Inquiries are accepted by mail only.
DHA Corporation Co., Ltd. Personal Information Inquiry Desk
6F Shiba Hikage Yuraku Bldg., 1-10-13 Shiba, Minato-ku, Tokyo 105-0014, Japan

Revision of Privacy Policy

We may revise all or part of this Privacy Policy in the future. In the event of a revision, we will notify you by updating the content on this page.